❓ Help Centre
Frequently Asked Questions about jilliv
From opening an account to withdrawing money via bKash — find simple and detailed answers to all common questions about jilliv here.
jilliv aims to provide players in Bangladesh with a straightforward, transparent and safe online betting experience. Below you will find answers to the most common questions about account registration, deposits and withdrawals, game rules, bonuses and responsible gaming. If you cannot find what you are looking for, contact our 24/7 live chat.
Account and Registration
To open an account at jilliv you need an active mobile number and a valid email address. Sign up by entering your name, mobile number and password in the registration form. The whole process takes just a few minutes, and once verified you can start playing right away.
jilliv is for people aged 21 and above only. When creating an account you must confirm that you are 21 or older. Registration by minors is not permitted, and any such account will be closed immediately.
No, each person may hold only one jilliv account. Creating multiple accounts will result in all of them being banned and any bonuses being cancelled. If you have a problem with your account, contact the support team via live chat.
Click the "Forgot your password?" option on the login page. Enter your registered email or mobile number and a verification code will be sent to you. Enter the code and set a new password. The whole process is straightforward and takes just a few minutes.
For security reasons, changes to your name and date of birth are restricted. However, your email and contact information can be updated from account settings. For major changes, write to us at [email protected] or contact us via live chat.
Deposits and Withdrawals
Deposits to jilliv via bKash are generally instant — in most cases the balance is added within a few seconds to a few minutes. In the event of a network delay it may take up to 10 minutes. The minimum deposit amount is ৳500.
jilliv currently supports bKash, Nagad, Rocket, Upay and bank transfer. You can deposit and withdraw with ease using the most popular mobile banking services in Bangladesh. More payment options may be added in the future.
Withdrawals at jilliv are generally processed within 5–30 minutes — among the fastest of any online platform in Bangladesh. The minimum withdrawal amount is ৳800. Once the request is verified it is sent directly to your bKash, Nagad or chosen method.
jilliv itself does not charge any deposit or withdrawal fees. However, your mobile banking provider (such as bKash or Nagad) may apply their own service charges. For bank transfers, the bank's own rules apply.
Yes, all transactions via Nagad at jilliv are secured with SSL encryption. Every deposit is sent through encrypted channels and your financial information is not shared with third parties. Always use the official jilliv site to transact safely.
Games and How to Play
To bet on BPL cricket at jilliv, go to the cricket section and select a live or upcoming match. Choose your preferred market — such as match winner, toss, total runs or over/under — set your stake and confirm. Once the bet is confirmed it will appear in your bet slip.
RTP, or "Return to Player", is the theoretical percentage of total wagers that a slots game pays back as prizes over the long term. It is a mathematical probability only — each spin is completely independent and is not affected by previous results. All games at jilliv are operated to ensure fairness and fair play.
Yes, all live casino games at jilliv run fully in a mobile browser. There is no need to download a separate app — just open jilliv in your phone's browser and go to the live casino section. Real dealer games from Evolution Gaming and Ezugi run just as smoothly on mobile.
Aviator is a crash-style game by Spribe. A plane flies while a multiplier increases, and it can crash at any moment. You must "cash out" before the plane crashes. Each round is completely random and previous results have no effect on the next.
Yes, jilliv offers several popular fishing games from JILI — including Mega Fishing, All-star Fishing, Dragon Fortune, Bombing Fishing, Jackpot Fishing, Royal Fishing and Happy Fishing. These are multiplayer action games where you shoot fish to win prizes, delivering a great experience on both mobile and desktop.
Bonuses and Promotions
jilliv gives new members a 100% bonus on their first deposit, up to ৳5,000. For example: deposit ৳1,000 and receive a ৳1,000 bonus, giving a total balance of ৳2,000. Or deposit ৳12,000 and receive the maximum ৳5,000 bonus, for a total of ৳17,000. A 15x wagering requirement applies to this bonus.
A wagering requirement means that after receiving a bonus you must place a set amount in bets before you can withdraw. For jilliv's welcome bonus this is 15 times. For example, if you receive a ৳1,000 bonus you must place 15 × ৳1,000 = ৳15,000 in bets before the bonus funds can be withdrawn. The requirement is fair and clearly stated.
There is no separate sign-up for jilliv's VIP program — your level rises automatically through regular play. There are five levels: Bronze (0.2% weekly cashback), Silver (0.4%), Gold (0.6%), Platinum (0.8%) and Diamond (1.0%). Higher levels bring more cashback and additional benefits.
Weekly cashback is credited automatically to your account according to your VIP level. Each level from Bronze to Diamond has its own cashback rate. Cashback added to your balance on the designated day of the week can be used directly for play or withdrawn.
jilliv reserves the right to cancel bonuses in cases such as multiple accounts, registering with false information, or claiming multiple bonuses from the same device or IP address. Following the bonus terms and playing honestly means this kind of issue should not arise.
Security and Responsible Gaming
jilliv is a safe and trustworthy platform. All personal information and financial transactions are protected by SSL encryption technology. Your data is never sold or shared with third parties. We use internationally recognised security technology to ensure fair play.
Responsible gaming means playing for entertainment — not betting beyond your budget, keeping to time limits and not chasing losses. jilliv gives you tools to set deposit limits, self-exclude and take breaks. Visit the responsible gaming page to find out more.
Self-exclusion is a way to take a temporary or long-term break from the platform. If you feel you are losing control over your play, you can activate self-exclusion by writing via live chat or to [email protected]. We respect this decision and action it immediately.
jilliv's support team is available 24 hours a day, 7 days a week in Bengali. For the fastest help, use the live chat on the site. To contact us by email, write to [email protected]. You can expect a reply within a short time on average.
To permanently close your account, email [email protected] or submit a request via live chat. Withdraw any remaining balance before closing. The support team will help complete the process and no unwanted pressure will be applied.
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