jilliv's Privacy Policy

1. Introduction and Overview

jilliv is a trusted online casino and betting platform in Bangladesh. We place the highest priority on our users' privacy and are firmly committed to ensuring the protection of their personal information. This Privacy Policy clearly explains what information we collect, why we collect it, how we use it, and how we keep it secure.

Our platform is intended only for individuals aged 21 and above. If any minor attempts to register, we reserve the right to immediately close their account and delete any collected information.

This Policy should be read together with our Terms and Conditions. If you have any questions, contact us at [email protected].

2. What Information We Collect

We collect different types of information at various stages. This information is necessary to improve our service quality, ensure security, and meet legal obligations.

2.1 Personally Identifiable Information (PII)

During registration and account management, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Email address
• Mobile number (linked to bKash, Nagad, Rocket, or Upay)
• Residential address
• National identity card / passport number (for identity verification)

2.2 Financial Transaction Information

The following information is required to process deposits and withdrawals:

• Payment method details (bKash, Nagad, Rocket, Upay account numbers or bank account information)
• Transaction history and amounts
• Withdrawal request details

We never store full bank card numbers or PINs. All financial data is protected by SSL encryption.

2.3 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Session duration and pages visited
• Information obtained from cookies and similar tracking technologies
• Gaming activity logs (betting history, game type, duration)

3. Purpose of Data Collection

jilliv collects user information only for specific, legitimate, and relevant purposes. We commit that no collected information will be used for unrelated purposes. The main purposes are:

• Account Management: Ensuring registration, login verification, and secure account access.
• Identity Verification: Preventing fraud and completing the age verification process (KYC — Know Your Customer).
• Financial Transactions: Processing deposits and withdrawals, in particular via bKash, Nagad, Rocket, Upay, and bank transfer.
• Service Improvement: Analysing user experience to deliver better service.
• Communication: Sending important updates, security alerts, and account-related notifications.
• Legal Compliance: Maintaining records required to comply with applicable laws and regulations.
• Responsible Gaming: Identifying unusual gaming behaviour and providing necessary support.
• Security: Preventing unauthorised access, fraud, and cyber attacks.

4. Data Sharing and Disclosure

jilliv does not sell or rent your personal information to third parties. However, we may share information in specific circumstances:

4.1 Service Provider Partners

Limited information may be shared with trusted service providers who assist in our operations — such as payment processors (bKash, Nagad, Rocket, Upay), IT infrastructure providers, and customer service platforms. These providers are required to follow our instructions and may not use this information for any other purpose.

4.2 Legal Obligations

We may disclose relevant information to the appropriate authorities to comply with court orders, government directives, or applicable legal requirements. In such cases, only the minimum necessary information will be disclosed.

4.3 Anti-Money Laundering (AML) and Fraud Prevention

If suspicious financial activity is detected, we fulfil our legal responsibility to notify the relevant authorities. This is essential to protect the interests of all our users.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will notify users appropriately before any such change.

5. Data Security Measures

To ensure the security of your information, jilliv uses modern technical and procedural safeguards:

• SSL/TLS Encryption: All communications on our platform are protected by high-grade encryption technology, which prevents third-party access during data transmission.
• Firewall and Security Monitoring: Our servers are continuously monitored and unauthorised access attempts are automatically blocked.
• Two-Factor Authentication (2FA): An additional layer of security is provided for account login.
• Password Hashing: User passwords are never stored in plain text; only encrypted hashes are stored.
• Staff Training: Our team members receive regular training on data protection.
• Restricted Access Policy: Only authorised personnel can access users' sensitive information.

However, complete security of data transmission over the internet cannot be guaranteed. We make every effort, but we also ask users to remain vigilant about the security of their own accounts.

6. Cookie Policy

The jilliv platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve our service quality.

6.1 Cookies We Use

• Essential Cookies: Required to maintain login sessions, verify security, and support the platform's core functionality.
• Functional Cookies: Used to remember your preferences, such as language settings.
• Analytics Cookies: Used to analyse user behaviour and improve the platform.

You can disable cookies by changing your browser settings. However, doing so may limit some of the platform's functionality.

7. Data Retention Period

We retain user information only for as long as it is needed. Generally, the following criteria are followed:

• Active Accounts: Information is retained for the entire duration that the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period in accordance with legal requirements.
• Financial Records: Transaction records are retained for an extended period to meet legal obligations.
• Marketing Consent: If you withdraw your consent, the related information is deleted immediately.

8. User Rights

You have the following rights over your personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request deletion of your information — however, this is not always possible, particularly where legal obligations apply.
• Right to Restrict Processing: The right to request that data processing be limited in certain circumstances.
• Right to Object: The right to object to marketing communications.
• Right to Data Portability: The right to receive your information in a structured format.

To exercise these rights, email [email protected] or contact us via our 24/7 live chat. We generally respond to requests within 30 business days.

9. Protection of Minors' Data

jilliv strictly does not provide services to anyone under the age of 21. Our platform is for adults (21+) only and we do not knowingly collect or process any information from minors.

If we discover that a minor has registered by providing false information about their age, we will immediately close that account and delete the collected information. If parents or guardians need assistance regarding this matter, please contact us.

10. Third-Party Links and Services

Our platform may integrate software from game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers have their own privacy policies, and jilliv is not responsible for how your information is used on their platforms.

Payment processors — bKash, Nagad, Rocket, Upay — have their own privacy policies. Those providers' policies will also apply when processing transactions.

11. Changes to This Policy

jilliv reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or via a notice on the platform.

Continued use of our platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend visiting this page regularly.

12. Responsible Gaming and Data Protection

As part of our responsible gaming policy, we monitor users' gaming behaviour. This is not a breach of privacy; rather, it is done to identify problematic gaming behaviour and provide timely support.

If our system detects potentially problematic behaviour, we will automatically provide that user with information about available support. This information will not be shared with any third party.